Frequently Asked Questions

Everything you need to know about your Haus of Gaga orders.

What is the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's journey.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.

What is your return policy for apparel?

We accept returns on unworn and unwashed items within 30 days of delivery. Items must have all original tags attached and be in their original packaging to be eligible for a refund.

How should I care for my limited edition merchandise?

To preserve the quality of prints and fabrics, we recommend washing items inside out in cold water and hanging them to dry. Avoid ironing directly on graphic designs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our support team immediately, though we cannot guarantee modifications once an order has entered fulfillment.